If you wish to file a complaint regarding Guatemala Water Infrastructure Company K/S (the “Company”), please contact GWIC RP ApS, which handles the administration of the Company.
Complaints may be submitted in the following ways:
By post to:
GWIC RP ApS
c/o DLA Piper Denmark
Hack Kampmanns Plads 2
8000 Aarhus C, Denmark
Att.: Complaint Officer
By email to: ir@guatemalawater.com
Your complaint should include your name, contact information, a description of the complaint, and any supporting documentation.
There is no cost associated with filing a complaint.
We will acknowledge receipt of your complaint in writing within three (3) business days.
We will investigate and respond to your complaint within thirty (30) calendar days. If, due to exceptional circumstances, we are unable to respond within this timeframe, we will inform you of the reasons for the delay and indicate when the investigation is expected to be completed.
All complaints and our responses will be recorded and retained for a period of five (5) years.
If you disagree with the decision you receive from GWIC RP ApS, or if your complaint remains unresolved, you may escalate the matter to: